Return Policy

At Tonerama, our primary goal is for our customers to be completely satisfied with their purchases. If for some reason you are dissatisfied with your purchase, you may return the items for a full refund or store credit.  We have created a comprehensive return policy to assist you with the return process. If you would like personal assistance at any time call us at 718 853 3980 or email us at


How much time do i have to return an item?

We only accept products for exchange or refund within 30 days of the invoice date.


What if the item is still in box?

If your item is still sealed and boxed, you will have 30 days from the invoice date to make a return. Refunds or credits will be issued for the purchase price less a 10% restocking fee.  Shipping charges are not refundable.  All items returned must be in perfect condition; unfortunately we cannot accept any items that are damaged.


Damaged or defective items:

If the item appears to have obvious damage by the shipping company, immediately tell the driver you do not want to receive this package or call the shipping company to submit a damaged shipment claim.


If your item is damaged in any way not related to shipping, your item will be accepted for return either through store credit or a full refund. We will only send out a new item upon receiving the damaged item, therefore we ask that you notify us immediately after noticing the damage and return your defective product as soon as possible.